Identity Verification Services
A wide range of electronic tools to help solicitors know their customers better. Faster customer validation processes by checking the identity of an individual and having a comprehensive view of their personal profile.
Know Your Customer
Identity verification solutions can represent a powerful control for the claims industry, but this counter fraud tool is not always being implemented to best strategic effect. A premium identity verification service provide users with far more than confirmation of identity. It builds a profile and framework surrounding the subject in question to include previous linked addresses and identities, credit bureau profiles, together with previous personal lines claims history, to include behaviours and historic insurer relationships. This wealth of information is invaluable when considering liability fraud and can assist in the identification of organised fraud rings.
Solicitors can equally extend the remit to include an anti-money laundering check where relevant. From an operational perspective, a premium service should be both web accessible and simple to integrate into back office legacy systems and software house platforms; it also is swift and simple to use - requiring no user training, and be easily incorporated into business processes and workflow.
How to perform ID verification checks
The identity verification landscape is interesting. Both the insurance and legal sectors acknowledge the need to ‘know your customer’ and control risk when managing a claim or onboarding a new customer. Unfortunately, there are those operating in the claims market that still see ID verification as a tactical, box ticking exercise.
These organisations continue to opt for the sub-standard, under sold services available. This, in turn, means they significantly restrict their holistic view of the claimant or customer and in doing so are more vulnerable to fraud or becoming an agent of fraud.
Forward thinking organisations in the claims industry are recognising the need to mirror the sophistication and maturity of their ever evolving fraud opponents. They apply the most comprehensive identity verification solution available to weed out the liability fraudsters and fast track the genuine claimants. By seizing this opportunity they protect their bottom line and their reputation and the fraudsters, who we know seek to exploit the weakest links, will target those competitors with sub-standard controls.