Markerstudy implements claims validation at Point of Quote with CRIF
Markerstudy processes many millions of motor insurance quotes per day and was seeking a solution to enable the business to validate risk more accurately and earlier in the process. In order to screen for potential fraud and data manipulation whilst returning quotes at high speed, Markerstudy needed an automated and configurable solution that could both scale and adapt to business need. After a thorough evaluation of the various point of quote options available on the market, the business selected CRIF, extending its existing successful relationship with the information solutions provider.
Radar enables Markerstudy to enrich its internal data and conduct sub-second, real-time enquiries to validate a potential customer’s claims history. Drawing on the widest range of external data sources, the Radar enquiry can also be enhanced with additional data assets to include vehicle verification, property information and linked addresses. The solution, which can be applied to any line of business, is highly configurable and can be flexed to incorporate additional data sets required by the insurer and adapted to reflect strategic risk tolerances.
Chris Staples, Group Product Manager at Markerstudy explains: “The ability to rapidly capture a holistic view of the customer and validate the information provided at point of quote improves our ability to screen and price risks accurately. We can increase business efficiency, speed up the customer journey and grow the business profitably. We have a long term relationship with CRIF as a trusted supplier to Markerstudy and we selected Radar on the company’s past performance and the accuracy of its data. The Markerstudy and CRIF project teams were outstanding in their flexibility and commitment to delivering the solution, meeting business needs and deadlines.”
Sara Costantini, Director at CRIF Decision Solutions said: “We are delighted to have been selected by Markerstudy for this strategic project. Our project and account team have enjoyed the development and implementation journey with Markerstudy and the work has brought the relationship between our two companies even closer. We look forward to supporting Markerstudy in further maximising the platform for the point of quote service in the coming months to build additional competitive advantage.”
Markerstudy Group of Companies (MSG) is a dynamic privately-owned organisation, headquartered in Bessels Green, near Sevenoaks, employing over 3,000 employees in the UK and Gibraltar. It has been listed in the Best Companies to Work For in the UK at The Sunday Times Best Companies Awards for the past five years in a row.
Established in 2001, its insurance arm includes Gibraltar insurers, Markerstudy Insurance Company Limited, Zenith Insurance Plc and Ultimate Insurance Company Ltd plus UK appointed service providers, Markerstudy Limited and Zenith Insurance Management UK Limited, who provide distribution, claims and administrative support.
In 2015, MSG acquired Zenith Marque (previously branded Chaucer Insurance Services Limited) and consumer-facing company Geoffrey Insurance Services previously (formerly Chaucer Direct).
The following brands operate within the Markerstudy Retail division: Mobilers, Equesure, Insurance Choice, Distinct Private Clients, Distinct Business Insurance, Policy Shop, Insurance Factory, Insurance Shop, Lancaster Insurance Services, Sureterm Direct, Masterquote, Aquote, Drivology and Supercover Insurance Ltd, offering value and choice to a wide range of customers.
The Affinity Division, Ultimate Insurance Solutions (UIS) includes Ultimate Pet Partners Limited, the UK administrative arm of the business and pet brands Purely Pets, Paws & Claws and BDML Connect Limited, one of the UK’s largest affinity based insurance intermediaries for pet insurance.
The Group also includes Auto Windscreens, VisionTrack and Vision Vehicle Solutions Limited.