The Customer Of The Future

Insurers and insurance distributors are seeking new ways to re-engage with customers across all lines of business in order to not only demonstrate their relevance and value now, but equally importantly for the post-Covid environment. A key indicator of how well an insurer or distributor might perform post-pandemic will be the degree to which they embrace digital tools as a way to run their business, as well as to interact with customers.

Topics covered are:

  • Preparing for the Customer of the Future, beyond the Pandemic
  • Digital Consumer Trends and Behaviours
  • What are the digital customer expectations?
  • Changing nature of insurance products
  • Placing customers at the heart of the business
  • What can help insurers and distributors meet the digital challenge?

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