The CACHE CRU Electronic Messaging service offers the opportunity to save time, money and improve your internal processes when managing Personal Injuries claims.

Integrated with CACHE PI, the CACHE CRU Electronic Messaging service supports insurers in exchanging messages with the DWP through fully automated end-to-end processing between the compensator and the Compensation Recovery Unit (CRU).
The electronic exchange includes the submission of CRU1, CRU4 and CRU102 forms, Certificates, reminders and diarising facilities, totally compliant with legal changes to NHS certificates introduced in the United Kingdom from January 2007.


This brochure provides a complete overview of CACHE CRU Electronic Messaging service as well as related products and services designed to automate internal processes.

Products and Services

ID Check

From a wealth of powerful data, an easy to understand identity verification and risk assessment report is produced. Combining a brief results summary with a detailed granular report, ID Check delivers identity verification tools which are both user-friendly and highly informative as well as a corresponding score.

Customised Workflow Systems

Workflow systems are specifically developed to support insurance companies and government bodies in automating and streamlining processes, enabling clients to electronically submit and receive messages, saving time and cost, improving internal procedures and gaining a competitive advantage.