CRIF Decision Solution is the technology partner for the development and hosting of the Claims Portal. The Claims Portal is a stakeholder solution designed to meet the needs of users by providing them with a safe and secure electronic means of communication and the Ministry of Justice has mandated that personal injury claims falling within the scope of the pre-action protocols must be processed using the Claims Portal.

Originally introduced in 2010, the Claims Portal is a stakeholder solution designed to meet the needs of users by providing them with a safe and secure electronic means of communication.

Key benefits

  • Information can be transferred between parties in a secure and efficient way.
  • Decisions can be communicated quickly and easily.
  • The cost of communications is reduced.
  • By including some basic validation checks, the Portal helps to avoid inconsistent, incomplete or incorrect information being exchanged.

For more information, visit claimsportal.org.uk

Products and Services

CACHE CRU Electronic Messaging

A unique workflow solution enabling insurers to electronically submit and receive messages to and from the Department for Works and Pensions (DWP). 

Customised Workflow Systems

Workflow systems are specifically developed to support insurance companies and government bodies in automating and streamlining processes, enabling clients to electronically submit and receive messages, saving time and cost, improving internal procedures and gaining a competitive advantage.